Privacy Policy

The Portvill.com Privacy Policy (hereinafter referred to as the "Policy") contains information about how Portvill.com processes and protects personal data.

1. General Provisions of the Policy

1.1. This Policy is an integral part of the Terms of Service, as well as other agreements concluded with the User when using the Portvill.com website, unless otherwise provided in the terms of those agreements.

1.2. This Policy applies to all personal data that Portvill.com may receive from the User when using Portvill.com websites and mobile applications.

1.3. Portvill.com does not control and is not responsible for third-party websites that the User may access via links posted on the Portvill.com website. Third-party websites may have their own privacy policies and may collect or request other personal data from the User.

1.4. For certain services, Portvill.com may publish additional terms and conditions that supplement this policy.

2. Composition and Purposes of Personal Data Processing

2.1. The primary purpose of processing personal data is to fulfill obligations to the User stipulated by the Portvill.com Terms of Service and other agreements regarding the use of Portvill.com website services and the Portvill.com mobile app. More detailed information on the purposes of personal data processing and the composition of the data processed is provided in the Terms of Service and relevant agreements with the User.

2.2. To facilitate your bookings, we collect basic contact information, including your full name, email address, phone number, and booking details (dates, property selected).

Important: Portvill.com strictly does not request, collect, process, or store copies of your passport, national ID cards, or other sensitive government-issued identification documents. If a property owner or hotel requires such documents for check-in compliance with local laws, they will request this from you directly outside of our platform.

3. Principles and Methods of Personal Data Processing

3.1. When processing personal data, Portvill.com is guided by the following principles:

3.1.1. Ensuring the legality of the purposes and methods of personal data processing;

3.1.2. The purposes of personal data processing correspond to the purposes previously determined and declared when collecting the personal data;

3.1.3. The volume and nature of the personal data processed, as well as the methods of personal data processing, correspond to the purposes of personal data processing;

3.1.4. There is no excess personal data in relation to the purposes stated when collecting the personal data;

3.1.5. Ensuring the accuracy of the personal data processed;

3.1.6. Using separate databases for incompatible purposes of personal data processing.

3.2. Portvill.com processes personal data both with and without the use of automated means.

4. Rules for processing personal data

4.1. Personal data is obtained directly from Users when using the Portvill.com website and mobile application.

4.2. Personal data is collected through the Portvill.com website.

4.3. Transfer of Personal Data to Third Parties
Portvill.com transfers personal data to third parties only when necessary to provide our services, fulfill contractual obligations, with the User's explicit consent, or as required by applicable law. We share personal data with the following categories of third parties:

4.3.1. Property Owners, Hosts, and Hotel Management: When you make a booking request, we act as an intermediary. We automatically share strictly necessary information (such as your full name, phone number, email address, and specific booking dates) with the respective property owner, host, or hotel. This transfer is necessary for the performance of your booking contract. Property owners act as independent data controllers and are obligated to process your data in accordance with applicable local laws. Portvill.com is not liable for the independent data handling practices of property owners once the necessary data has been transferred.

4.3.2. Payment Processors: To facilitate secure transactions, your payment details are processed by compliant third-party payment gateways (including, but not limited to, Stripe, Paddle, PayPal, and BTCPay). Portvill.com does not store your full credit card numbers, bank account details, or cryptocurrency private keys. The processing of this financial data is governed by the respective privacy policies of these payment providers.

4.3.3. Service Providers and IT Partners: We may engage third-party companies and individuals to facilitate our website operations, provide customer support, perform site-related services (e.g., cloud hosting, database maintenance), or assist us in analyzing how our website is used. These third parties have access to your personal data only to perform these tasks on our behalf and are bound by confidentiality agreements.

4.3.4. Legal and Regulatory Authorities: We may disclose personal data to law enforcement, government agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity, or as otherwise required by law (including the GDPR and KVKK regulations).

4.4. Personal data will be processed for the duration of the Terms of Service, other agreements, agreements on the use of Portvill.com websites and mobile applications, as well as the time periods established by law.

5. Ensuring the Security of Personal Data

5.1. Portvill.com takes all necessary security measures to ensure the confidentiality and security of personal data. The security measures applied by Portvill.com include:

5.1.1. appointing a person responsible for ensuring the security of personal data in Portvill.com;

5.1.2. identifying current threats to the security of personal data;

5.1.3. developing and implementing a set of security measures to guarantee the neutralization of current security threats;

5.1.4. defining rules for ensuring the security of personal data during its processing;

5.1.5. periodically monitoring and evaluating the effectiveness of personal data protection measures.

6. Users' Rights in Relation to Their Personal Data

6.1. Users have the right:

6.1.1. to request information about their personal data processed by Portvill.com, including:
- confirmation of the fact of personal data processing;
- legal grounds and purposes of personal data processing;
- the methods used to process personal data;
- the full name and location of Portvill.com, information about third parties who have access to personal data or to whom personal data may be disclosed on the basis of an agreement with Portvill.com or the law;
- the composition of the personal data processed and the source from which it was obtained;
- the terms for processing personal data, including the storage periods;
- the procedure for exercising the rights of the personal data subject, established by law;
- information on completed or planned cross-border data transfers;
- the name and address of the person processing personal data on behalf of Portvill.com, if the processing has been or will be entrusted to such person;
- other information required by law;

6.1.2. request access to the personal data being processed;

6.1.3. request clarification of personal data if it is incomplete, outdated or inaccurate;

6.1.4. Request blocking of personal data if it is incomplete, outdated, inaccurate, or if its processing by Portvill.com is unlawful;

6.1.5. Request destruction of personal data if it was obtained unlawfully, or is no longer needed for the stated purpose of processing, or in the event of withdrawal of consent to the processing of personal data.

6.1.6. Request that Portvill.com notify all persons to whom incorrect or incomplete personal data was previously provided of all changes, corrections, or additions made;

6.1.7. Contact the authorized body for the protection of the rights of personal data subjects or challenge in court the illegal actions or inaction of Portvill.com in the processing and protection of their personal data.

7. Clarification and Destruction of Personal Data

7.1. The User shall independently update their personal data using the functions of the website and mobile application.

7.2. Personal data processed by Portvill.com shall be destroyed in the following cases:

7.2.1. Upon achievement of the processing purposes or when the need to achieve these purposes ceases to exist, no later than thirty days from the date of achievement of the processing purpose, unless otherwise provided by an agreement to which the personal data subject is a party, beneficiary, or guarantor, or by another agreement between Portvill.com and the personal data subject;

7.2.2. In the event of illegal processing of personal data by Portvill.com, no later than ten business days from the date of discovery of this fact;

7.2.3. Upon the personal data subject's revocation of consent to the processing of their personal data, if the retention of the personal data is no longer required for the purposes of processing the personal data, no later than thirty days from the date of receipt of such revocation, unless otherwise provided by an agreement to which the personal data subject is a party, beneficiary, or guarantor, or another agreement between Portvill.com and the personal data subject;

7.2.4. Upon expiration of the personal data storage period determined in accordance with legislation and Portvill.com's organizational and administrative documents;

7.2.5. Upon order of the authorized body for the protection of the rights of personal data subjects or a court decision.

7.3. The User may revoke consent to the processing of personal data at any time. To exercise the right of revocation, the User must send a corresponding request to [email protected].

7.4. The User's withdrawal of consent to the processing of personal data may not be grounds for terminating processing if Portvill.com has relevant grounds.

7.5. When using Portvill.com website services that contain Google API technologies (e.g., YouTube API Services), user data is also processed in accordance with https://www.youtube.com/t/terms and https://policies.google.com/privacy.

8. Payment Processing and Financial Data

8.1 Portvill.com does not process or store your full credit card numbers, bank account details, or cryptocurrency private keys on our servers. All payment transactions are processed securely through compliant third-party payment gateways, including but not limited to Stripe, Paddle, PayPal, and BTCPay. By making a reservation, you agree to the privacy policies and terms of service of these respective payment processors.

9. International Data Transfers & Global Privacy Rights

9.1 Portvill.com operates globally. Your personal data may be transferred to, stored, and processed in countries outside of your residence (including transfers outside the European Economic Area (EEA) and Turkey). We ensure that appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place to protect your data during cross-border transfers. Depending on your jurisdiction (e.g., under the GDPR in Europe or the KVKK in Turkey), you hold specific rights, including:
- Right to Data Portability: The right to receive your data in a structured, commonly used format.
- Right to Erasure (Right to be Forgotten): The right to request the deletion of your data when it is no longer necessary for the purposes collected.
- Right to Restrict Processing: The right to limit how your data is used.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

10.1. Portvill.com uses cookies, web beacons, pixels, and similar tracking technologies to ensure our website functions properly, analyze user behavior, and deliver targeted advertising. We utilize third-party analytics and marketing services, including but not limited to Google Analytics, Yandex.Metrica, and Facebook Pixel.

10.2. These third-party services may collect information about your IP address, browser type, device information, and interactions with our platform. This data helps us improve our services and offer you relevant content. You have the right to accept or decline non-essential cookies through our Cookie Banner upon your first visit. You can also manage your cookie preferences at any time through your web browser settings.

11. Marketing and Promotional Communications

11.1 With your explicit consent, or where permitted by applicable law (such as with existing customers), Portvill.com may use your contact information to send you promotional emails, newsletters, special offers, and updates regarding our platform. 

11.2 We respect your inbox. You hold the right to withdraw your consent and opt out of receiving marketing communications at any time. You can easily unsubscribe by clicking the "unsubscribe" link provided at the bottom of every promotional email we send, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing emails, we will continue to send you essential transactional emails strictly related to your bookings and account security.

12. Language and Translation

12.1 These Privacy Policy have been drafted in English. While we may provide translations for your convenience, the English version shall be the legally binding and controlling document. In the event of any discrepancy, ambiguity, or conflict between the English version and any translated version, the English version shall prevail.